Frequently Asked Questions
Dispatch & Shipping Information
Processing and dispatch times
In order to reduce our carbon footprint, we ship once a week via Royal Mail or courier service depending on your location. Therefore, your artwork (original or print) may take up to a week to be dispatched.
Below are typical shipping times according to location. Please see individual listings for more information as well as dispatch and shipping times.
If you are in the UK:
You should receive your artwork within 1 week after dispatch.
If you are in the US:
You should receive your artwork within 1-2 weeks after dispatch.
You should receive your artwork within 2 weeks after dispatch.
The above does not include commission pieces which are not handled by the MISSNISAA store/shop. For commission enquiries please email email@example.com.
Your order will either be sent via Royal Mail or courier service.
Tracked services will be used wherever possible so you know when to expect your delivery. You will be sent any tracking information in a notification of dispatch email from firstname.lastname@example.org. If you haven’t received your notification, ensure you check your email spam or junk box before enquiring at the email address above.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.
If you have any enquiries with regards to processing and/or shipping, please contact email@example.com.
Returns & Exchanges
Returns and exchanges
Returns and exchanges cannot be accepted once the item(s) has/have been dispatched.
Please note custom or personalised orders cannot be returned or exchanged.
Cancellations are not accepted but please contact firstname.lastname@example.org if you have any problems with your order.
Conditions of return
Buyers/clients are responsible for postage costs of any returned items. The buyer/client will be responsible for additional postage costs to resend.
All artwork is protected by copyright. All images displayed are property of the artist Nisaa Roberts / MISSNISAA. The sale of artwork does not include the sale of copyright. All rights reserved.
Caring For Your Artwork
Please consider the following when placing your artwork:
1. Direct sunlight
Where possible try to avoid placing your artwork in area of prolonged direct sunlight, as this may degrade the surface, bleach or discolour your artwork.
Please consider using frames with UV-protected glass. Any quality specialist framer will be able to advise on suitable options.
2. Temperature changes
Frequent or large temperature fluctuations can be damaging to artwork, as can high levels of humidity or damp. Be mindful when placing artwork in rooms with potential for this including kitchens or rooms with open fires or radiators.
Some artwork, especially those on paper, may not last in environments such as a bathroom. Ensure good ventilation to avoid mildew and surface damage. Any quality specialist framer will be able to advise on suitable options for properly sealing the frames to prevent moisture getting in.
Cleaning and maintenance
Dust your artwork regularly. For framed works or pieces with hardier surfaces use a dry, soft white cloth and for paintings with heavy texture or fragile surfaces, a soft white brush is better. A new, unused make up brush would work just as well.
Never use chemical cleaning products or water to clean your artwork. If the piece needs a thorough clean, please contact a specialist to avoid causing any repair issues or irreversible damage.
Periodically check your artwork for signs of damp. If present, discolouration and distinctive brown marks are most likely to start appearing on the back of your artwork.
3. Regular checks
Remove your artwork from its positioning on a regular basis and check for any issues.
Thank you for purchasing from MISSNISAA. We hope the tips above will help to ensure you enjoy your artwork for many years to come.